WHY ISN’T MY NUMBER AVAILABLE WITHIN THE DROPDOWN MENU?
We have found out that a few Browser versions cause the incompleteness of the 1 to 999 list of numbers. Unfortunately we couldn’t solve it yet. Therefore we added the text field “Please confirm your number” to make sure you have an opportunity to add your number to the order. Please make use of it.
DO YOU SHIP TO MY COUNTRY?
Yes, we ship worldwide. All shipping costs will be calculated while checking out.
HOW LONG WILL IT TAKE TILL I RECEIVE MY ORDER?
Adhering your number to the products is a handmade process. Therefore allow us up to 3 weeks to ship it to you as the customization depends on the amount of orders we receive.
The actual shipping time varies based on where you are located. It may take at most 15 business days depending on location.
We always strive to deliver your order as fast as possible beating the maximum allowed times mentioned above.
HOW MUCH WILL BE THE SHIPPING FEE?
It varies depending on your location and the amount of products you order, of course.
The exact shipping fee will be calculated during the order process. Most times it’s within the range of USD 5.00 to USD 15.00 to give you a rough idea.
ARE THERE ANY ADDITIONAL FEES FOR INTERNATIONAL SHIPPINGS?
Every country has varying tariffs and customs duties for importing products and it is the responsibility of you to be aware of your own sovereign government’s schedule of customs duties, fees and taxes.
Please include correct telephone contact information in your order to ensure that you can be reached in the case of a customs issue.
CAN I RETURN PRODUCTS?
If you’re not satisfied with your bought products for any reason, you can return them to us within 60 days in an unused, resellable condition for a full refund. For international orders, we’ll refund your order if you cover the return shipping cost within the same 60-day window.
Excluded from our return policy are all products which were individually customized for you by adhering your number to it.
The combination of product choice, color variation, size and your personal number is very unique and therefore not resellable for us.
Please use our size chart and compare it to your own hand measurements to avoid ordering the wrong size.